Frequently Asked Questions
Everything you need to know about your Selkie order
When will my order ship?
Standard orders are processed within 3-5 business days. Pre-order items will ship according to the date listed on the product page.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that sale items are final sale.
How do I find the right size?
Each product page includes a specific size chart. We recommend measuring your bust and waist to ensure the best fit for our signature puff dresses.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your location.
How should I care for my Selkie garments?
Most of our organza and delicate fabrics are dry clean only. Please check the care label on your specific garment for detailed instructions.
Can I cancel or modify my order?
Once an order is placed, we are unable to make modifications. You may request a cancellation within 1 hour of purchase by contacting our support team.